Thank you for shopping at refrone.com. This Return & Refund Policy explains the conditions under which returns and refunds are accepted.

This website is operated by Apex Zilla LLC.

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1. Return Period

Customers may request a return within 15 days of receiving their order.

If 15 days have passed since delivery, unfortunately we cannot offer a refund or exchange.

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2. Eligibility for Returns

To qualify for a return, the item must:

• Be unused and in the same condition that you received it
• Be in the original packaging
• Include any accessories, manuals, or parts that came with the item

Items that show signs of use or damage caused by the customer may not be eligible for a refund.

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3. Non-Returnable Items

Certain items may not be eligible for return, including:

• Gift cards
• Downloadable or digital products
• Clearance or final sale items
• Personal care items (if opened or used)

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4. Return Process

To start a return, please contact us at:

Email: apexzilla12@gmail.com

Please include:

• Your order number
• Your name
• The reason for the return

Our support team will provide instructions on how to return the item.

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5. Return Shipping

Customers are responsible for return shipping costs, unless the item arrived damaged or defective.

Shipping costs are non-refundable.

We recommend using a trackable shipping service because we cannot guarantee receipt of returned items.

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6. Refunds

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

If approved:

• Your refund will be processed within 5–10 business days
• The refund will be issued to your original payment method

Processing time may vary depending on your bank or payment provider.

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7. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

Include:

• Photos of the item
• Photos of the packaging

We will arrange a replacement or full refund if the issue is confirmed.

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8. Exchanges

We replace items only if they are defective or damaged.
If you need an exchange for the same item, contact us at apexzilla12@gmail.com.

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9. Contact Information

If you have any questions about this Return & Refund Policy, please contact us:

Apex Zilla LLC
30 N Gould St Ste R
Sheridan, WY 82801
United States

Email: apexzilla12@gmail.com