This Shipping Policy outlines how orders placed on refrone.com are processed and delivered. This website is operated by Apex Zilla LLC.

By placing an order on our website, you agree to the terms described below.

---

1. Order Processing Time

All orders are processed within 1–3 business days after payment is successfully received.

Orders are not processed or shipped on:

• Weekends
• Public holidays

If we experience a high volume of orders, shipments may be delayed slightly. We will notify customers via email if there is a significant delay.

---

2. Shipping Time

Estimated delivery times depend on your location.

United States:
5–10 business days

International Orders:
7–20 business days

Please note that delivery times are estimates and may vary due to:

• Customs processing
• Shipping carrier delays
• Weather conditions
• High demand periods

---

3. Shipping Costs

Shipping costs are calculated at checkout based on:

• Destination
• Order weight
• Shipping method selected

Occasionally, we may offer free shipping promotions which will be clearly stated on the website.

---

4. Order Tracking

Once your order has been shipped, you will receive a confirmation email with a tracking number so you can monitor the progress of your delivery.

Tracking updates may take 24–48 hours to appear.

---

5. International Shipping

We ship to many countries worldwide.

Please note:

• Customers are responsible for customs duties, taxes, or import fees imposed by their country.
• These charges are not included in the product price or shipping cost.

---

6. Incorrect Address

Please ensure your shipping address is correct before placing your order.

If an incorrect or incomplete address is provided:

• We are not responsible for lost packages
• Additional shipping charges may apply for re-delivery

---

7. Lost or Delayed Shipments

If your order appears delayed or lost in transit, please contact us at:

apexzilla12@gmail.com

We will work with the shipping carrier to resolve the issue as quickly as possible.

---

8. Damaged Packages

If your order arrives damaged:

1. Contact us within 48 hours of delivery
2. Include photos of the damaged product and packaging

We will review the claim and arrange a replacement or refund if applicable.

---

9. Contact Information

If you have any questions about this Shipping Policy, please contact us:

Apex Zilla LLC
30 N Gould St Ste R
Sheridan, WY 82801
United States

Email: apexzilla12@gmail.com